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Changing the End-of-Life Care Experience

Almost three fourths of adult Americans say that they would prefer to die at home, but an even larger number of those 65+ die in hospitals — increasing the cost of end-of-life care and placing additional burdens on an already strained healthcare system. For 16+ years, Vital Decisions (part of the Evolent Health specialty suite) has been helping health plans, medical groups and other organizations support their members through a range of Advance Care Planning programs that seamlessly complement the plan’s own services. Through telehealth and web-based solutions, we help individuals explore, define, document and communicate their care preferences to loved ones and caregivers, and to advocate for the medical care and experience they want — now and in the future.

Proprietary Models That Drive Results

Through advanced illness analytics, clinical intervention model and expertise, Vital Decisions has consistently helped health plans provide better quality care (HEDIS, Stars) and high member satisfaction while reducing the cost of care. Our unique models help identify those members who need our services most and empower them to make decisions that offer a personalized end of life care experience that is based on their wishes.

Exceptional Customer Service Experience

With a robust remote workforce of master’s level clinicians that serve clients across the country, Vital Decisions has engaged with over 450,000 members and caregivers in all 50 states and Puerto Rico. All services are offered in both English and Spanish. We have a 4.6 of 5 Patient Satisfaction rating and a Net Promoter Score of 59. These accolades have helped Vital Decisions become recognized as a best practice in improving care in late life by Stanford Medicine’s Clinical Excellence Research Center.

Value-Based Decision Making

We meet individuals where they are with a suite of telehealth and digital solutions: Living Well, Guided Living Voice and My Living Voice. Member engagement in our programs have led to:

  • 15-25% fewer Inpatient & ER visits
  • 20-35% lower cost for better care
  • 20-30% fewer hospital days
  • 30-40% increase in hospice utilization
  • 40-50% increase in hospice days